Referral enquiries should be handled thoroughly, promptly and professionally.

Referrals policy & procedures

Clear referral handling and assessment.

Every referral should be handled with care, fairness, anti-discriminatory practice and a clear assessment of whether needs can be met.

Care worker supporting a family conversation

Policy statement

Hennikon Care is committed to ensuring that all referrals for placements are dealt with in a thorough, timely and professional manner and in adherence with the Organisation's anti-discriminatory practices.

Before a placement or support arrangement is offered, Hennikon will complete a thorough assessment to understand the person's needs, wishes, risks and desired outcomes. Information gathered during the assessment will be handled in line with data protection requirements.

The aim