How complaints are handled
Listen and acknowledge
We listen carefully and clarify the concern, desired outcome and any immediate risk.
Review fairly
We gather relevant information, speak to the right people and consider what needs to change.
Respond and learn
We explain findings, actions and learning points, and escalate safeguarding or regulatory concerns where required.
Use the contact page to raise a complaint. If a person is at immediate risk, contact emergency services or the relevant safeguarding authority.